Learn more about communication with this collection
Effective communication
Persuasion techniques
Closing a sale
124
685 reads
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It only takes a tiny bit more effort to turn a vague compliment into something that can make someone's day.
82
3.75K reads
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Calling someone by their name is like paying them a very subtle compliment. Conversely, forgetting or misspelling someone's name can have the opposite effect and make it feel as though we are distant and disinterested in them.
From the waitress to the senior executive,...
It's important to recognize that a person's name is a significant part of their identity and hearing it can make them feel better. So Remembering someone's name can make them feel valued and appreciated.
Make an effort to remember the names of people you meet and use their name when address...
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