Internal and external frames of reference - Deepstash

Internal and external frames of reference

  • When trying to communicate effectively with someone who has an internal frame of reference, appeal to the things they know about themselves. Tie your communication to a personal fact you already know about that person.
  • Those with an external frame of reference want to hear more about what their peers thought about a given program or decision.

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vanessaw

I like movies, reading books and tea. I also listen to a lot of podcasts.

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