THE ART OF LISTENING

Listening is the most important part of having a quality conversation—and it’s also the area most people struggle with. 

So if you want to improve the quality of your conversations at work, look for opportunities to develop and practice your listening skills. 

• Listening is one of the most important but hardest skills to achieve. The stuff we want to say, our ego, and impatience get in the way of being a good listener.
• A simple trick to be an effective listener is to focus on listening actively with the intention to summ...

A good conversation is only possible if you are really listening. Stephen Covey writes that most of us don't listen with the intent to understand; we listen to reply.

Part of the pleasure of better-quality conversations comes from being curious. If you struggle listening t...