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Avoid tension and build rapport
This underscores the importance of starting on the right foot. If you upset the person you’re trying to help, they’ll wall themselves off.
It's important to use empathy, but don’t get too friendly. Take a careful balance between making someone like you and asserting your authority.
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To get someone to act on your advice, it’s going to mean giving up at least some of the credit for it.
When the person receiving your advice feels like they had a hand in creating it—with guidance from you, the expert, of course—they’re far more likely to act on it.
In this case, you’re showing your work because it instills trust, and trust is critical for acceptance.
When you show you work, the person you’re advising doesn’t have to take your recommendations on blind faith. They can see exactly how you got to your advice and buy into it along the way.
Accountability is key. The more you can involve the entire social circle, the better the odds they’ll actually follow through.
You can spend 10 minutes giving someone life-changing advice, but your advice would be much more effective if you knew a friend, a family member, and a co-worker were giving them the same feedback all day long.
- Don’t advise until you’ve been invited to. No one is going to listen to you until they’re ready to.
- Offer long-term support. It’s hard to implement big changes in your life, especially if you’re doing it alone.
- Express confidence in their judgment. Work to make your advice their idea by asking lots of questions to lead them to the answer and let them know you’re truly confident in their decision.
RELATED IDEAS
Most people hear out the advice given to them out of politeness or obligation, with no intention of every following it, no matter how practical or beneficial it may be.
Our ego doesn't let us follow advice. The keywords that we say before we dole out the advice seem to matter more than we think.
Most people are ignorant of their ignorance and live in a self-created bubble of superficial knowledge, which they believe is the only true knowledge there is, due to a cognitive bias known as the Dunning-Kruger effect.
A piece of straightforward advice doled out to be followed to the tee, is often due to lack of knowledge, rather than because of it.
Among the benefits of the telehealth:
- better access to medical care: especially for individuals with mobility issues or living far from a doctor
- improves care quality
- reduces care cost: you do not need to travel anymore
- increases patient's satisfaction: especially by saving time.