Sixteen Formulas that will Change your mindset about Maths

There’s no reason to treat emails like they are emergencies.

Try responding as slowly as you can get away with, be it hours, days or even weeks. If something is truly important, let people know to call or text.

Eventually, this practice will reset expectations.

1. Understanding what your user is trying to achieve.
2. Get a good understanding of who else delivers parts of this service and how they relate to your organization.
3. Look at your organization’s ability to deliver all of this service; if this isn’t feasible, define what a rational ...

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