Offer a Solution - Deepstash

Offer a Solution

Clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve.

Even if the conversation is to fire an employee, you should still offer a suggestion that will help them improve in their next job.

307

660 reads

CURATED FROM

IDEAS CURATED BY

lila_ls

Communicator. Beer geek. Gamer. Analyst. Travel specialist. Freelance explorer.

The idea is part of this collection:

Top 7 TED Talks On Customer Success

Learn more about communication with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Related collections

Similar ideas to Offer a Solution

Offer a solution

Offer a solution

Clearly explain the reason for the conversation, the specific critique, and then offer suggestions to improve.

Even if the conversation is to fire an employee, you should still offer a suggestion that will help them improve in their next job.

Nothing is worse than deliver...

Be Empathetic

Be stoic in your delivery but empathize. Think of how others will feel during the conversation, and allow them to process their emotions.

Give them time to collect themselves and explain the reason for the conversation to help them understand. If they're really taking t...

Give Kind Criticism, And Remember The Point Of It

The point of your criticism is to help someone improve, or to correct a problem, and your feedbacks should carry that message. If you’re doing anything but that, reevaluate whether you actually have legitimate criticism to give, or you just need to talk to someone.

Offer positive a...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates