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Studies on reinforcement revealed that the best way for us to learn complex behaviors is via continuous reinforcement, in which the desired behavior is rewarded every time it’s performed. Consistency and timing are the keys.

Nonetheless, some argue that intermittent reinforcement is the most efficient way to maintain an already learnt behavior. It consists of giving reinforcement only some of the times that the desired behavior occurs.

• Rewarding the behavior immediately may take time away from the behavior’s continuation.
• It’s cheaper not to reward every instance of a desired behavior.
• By making the rewards unpredictable, you trigger excitement and thus get an increase in response without increasing the amount of reinforcement.
• Since the person is already adapted to not always being rewarded, they take longer to stopping the behavior when reinforcement is removed.

If you mimic your opponent (in a subtle way), they are more likely to believe you.

For example, if they are sitting cross-legged, wait a few seconds and cross your legs too. And make sure that what you are doing is not too obvious.

...while you listen. This makes the speaker's arguments less persuasive, which makes your opinion look strong.

Fix the speaker in your sight as soon as they start speaking.

• Don’t criticize, condemn or complain. People learn faster and retain knowledge more effectively when rewarded for good behavior than punished for bad behavior.
• Give honest and sincere appreciation. The only way to get a person to do anything is by giving them what they want.
• Arouse in the other person an eager want. The only way to influence other people is to talk about what they want and show them how to get it.

• Flattery is selfish and insincere. It’s cheap praise. You tell the other person precisely what he thinks about himself.
• Appreciation is unselfish and sincere. It happens when we stop thinking about ourselves and begin to think of the other person’s good points.

When a psychological manipulator insists on violating your boundaries, and won’t take “no” for an answer, deploy consequence.

Effectively articulated, consequence gives pause to the manipulative individual, and compels her or him to shift from violation to respect.

Diplomatically but firmly. A well articulated “no” allows you to stand your ground while maintaining a workable relationship. 

A big part of treatment for children with anxiety is to teach parents stress tolerance.

A mental health professional can help you work through methods of stress management for your specific needs.

You might learn strategies in therapy that you can impart to your child when she is feeling anxious.

Try to maintain a calm, neutral demeanor in front of your child, even if you are still trying to manage your anxiety. Children are quick to read facial expressions.

• We get upset when someone doesn't fulfill a promise. However, if they do more than promised, we're not grateful enough for it.
• People learn more and faster from punishment and reward. If you have to pick one, negative feedback stimulates learning faster than positive feedback.

Do not do unto others what you do not want to be done unto you.

It is about focusing on eliminating the negative more than encouraging the positive. Because there’s abundant evidence from multiple sources that relationships are far more strongly affected by negative things than positive things.

Winning an argument often comes down to who can go the longest without contradicting themselves and keeping sound logic, not direct persuasion of the other party.

Using a single personal experience as the foundation of your argument or your big piece of evidence. 

For example, your phone may have broken right after you bought it, but you can’t use that to argue that those phones are not worth the purchase for others.

"We all need to be good listeners and learn to demonstrate our empathy and understanding of the problems, needs, and issues of others. Only then can we hope to influence their behavior in a positive way.”

To use communication skills to get a person to change from a negative behavior to a more desirable one.

Rather than putting yourself in someone else’s shoes, try to remember a time when you wore the same shoe.

Try to recall a time when you struggled in a similar way and with a similar set of difficult emotions and moods. It's a powerful way to appreciate someone else struggle.

Most people struggling emotionally don’t want someone to fix their pain, they went to feel understood.

Use Reflective listening. It means that when someone tells you something, you simply reflect back to them what they said, either literally or with your own slight spin on it.

Intentionally design for the same interactions that would otherwise happen if people were in the office.

• Culture is what naturally happens when a group of people gets together for any period.
• A great culture happens with intentional design and influence. It's the reason you should make your company's mission, vision, values, operating principles, standards, and agreements visible. 
• Culture is experienced through emotions, including how your employees feel about the company, you, other leaders, and peers. That feeling is developed through human interaction at the water cooler, kitchen, or hallway conversations.

Your people need to feel your presence as a leader as they will have fewer opportunities to see you face to face when they work remotely.

• Regularly show up in a variety of forms that can include weekly video meetings, periodic company-wide emails, or presence in public channels.
• Err on the side of more communication rather than less.