The tone of an email is difficult to assess, but more often than not, the reader will assign a tone, even when one was not intended, so be careful not to craft the email with tone by watching the use of exclamation marks, using inflammatory words, etc.

More and more you see quotes at the bottom of emails. Some are benign inspirational quotes, such as “Be the best you can be every day,” these are fine" however, avoid quotes with religious meaning, quotes that could be viewed as excluding others, etc. could offend a co-worker, a...

When you write an email, it should provide just enough information to answer these five questions: Who are you? What do you want? Why are you asking me? Why should I do what you're asking? What is the next step?

"This is all an intelligent person needs to know to make a decision"

Effective emails can help you reclaim a large portion of your workday, increase your productivity, and improve your chances of getting a reply.

The average worker spends 28 percent of their day reading and answering email, according to a 2012 study by New York City based management cons...