Use the right formula
A great formula that puts it all together: “When you [their behavior], I feel [your feelings].”
When used with factual statements, rather than judgments or labels, this formula provides a direct, non-attacking, more responsible way of letting people know how their behavior affects you.
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Listen Empathically
Someone feeling hurt might use guilt trips when they don’t know any other way to deal with their emotional turmoil. It’s tough to listen if someone won’t admit there’s a problem, but get the discussion started by pointing out their behavior. Then give them space to expres...
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