- Make sure your body reflects confidence: stand up straight, look people in the eye, and relax.
- Use a firm, but pleasant, tone.
- Don’t assume you know what the other person’s motives are, especially if you think they’re negative.
- When in a discussion, don’t forget to listen and ask questions! It’s important to understand the other person’s point of view as well.
- Try to think win-win: see if you can find a compromise or a way for you both to get your needs met.
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