Evan Michner
- As a Saas PM, look at a problem carefully from all angles to pave the right path forward. When a PM can go on vacation and trust the team to make the right decisions for the customer, that’s success in my book. It means that the PM has done a great job of communicating the problem and metrics of success for that project.
- Focus on Data and The AARRR framework is always a solid starting point: acquisition, activation, retention, referral, and revenue. For example, take the referral.
- Always talk to your customers and never treat them as a number or a dollar sign＄.
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