Tech supports can do more other than waiting for the phone to ring!
Because they have "Technical Know-How", they can help your team with the issues involving software or hardware.
They can also act as your I.T if they qualify for certain qualifications because if you are a Tech Guy, you are wired to TROUBLESHOOT.
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You successfully launched your new product to the market and after a week customers are calling because they are having issues with it.
Who do you gonna call?
Ghostbusters?
Nah, technical support can give you peace of mind whenever this kind of call rings your hotline.
There are different ways to solve the problem. You can find:
It is important to reevaluate your routines every few months to find outdated routines.
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