Consider which conversations you'll review - Deepstash

Consider which conversations you'll review

You cannot realistically review every customer interaction. Below are some suggestions, so use what works for you.

  • Random sampling. Pick whichever conversations pop up from your QA tool.
  • New team members' conversations. Reviewing the work of a new support agent is critical to protect the customer and help the newcomer learn the right tone, style, and approach.
  • Complaints and wins.
  • High-impact topics. Use tags or workflows to find conversations on important areas of your product or service.
  • Highly complex conversations. Focus on detailed discussions where new scenarios lurk.

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jiltur

Higher education lecturer

The idea is part of this collection:

Onboarding Matters

Learn more about marketingandsales with this collection

How to create a successful onboarding process

Why onboarding is crucial for customer retention

How to measure the success of onboarding

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