Learn more about business with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
A true customer-centric company should realize that both customer experience and customer success exist to deliver great outcomes for the customer.
RICK DENTION
16
105 reads
MORE IDEAS ON THIS
Customer Experience vs. Customer Success
Customer Experience (CX)
- Considers the customer from the very beginning
- The CX team relies on understanding how the customers think adn feel towards the company
- Every interaction performed whether human or digital, feeds into the understanding and devel...
23
164 reads
The Difference between CX and CS
- Location in the customer journey - Customer Experience (CX) begins before the consumer is knowledgeable that they are in the buying journey; while Customer Success (CS) places the spotlight on the post-sale time frame.
- Team goals - When CX contends ...
17
83 reads
The Customer's Journey
- When we get a new customer to set up and optimize on a product we call this onboarding
- Escalations happen when we address the issues that flows over the scope the mainline customer service
- For the products that have a fixed but renewable rela...
21
102 reads
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Other curated ideas on this topic:
Defining Great Customer Service
Almost every single company claim to provide great customer service, however, we still hear complaints from customers so we will presume that there is an opportunity for improvement.
In order to have a thriving customer support team you must define what "great service" is for your company. ...
The Customer's Journey
- When we get a new customer to set up and optimize on a product we call this onboarding
- Escalations happen when we address the issues that flows over the scope the mainline customer service
- For the products that have a fixed but renewable rela...
Customer Experience vs. Customer Success
Customer Experience (CX)
- Considers the customer from the very beginning
- The CX team relies on understanding how the customers think adn feel towards the company
- Every interaction performed whether human or digital, feeds into the understanding and devel...
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