FOLLOW Escalate to a higher authority When all else fails, escalate to your manager.
This is considered the trump card and shouldn't be used unless you've completely exhausted your means.
RELATED ARTICLES & IDEAS
FOLLOW A Guide To Dealing With Difficult People
We've all been there. Be it work, school or Thanksgiving dinner, we've all found ourselves in situations where we have been forced to interact with people we find to be "difficult".
Identifying Difficult People The Perfectionist. If you are looking for quick results, perfectionists can be a source of frustration. Control freaks. When you want to do th... Identifying the Issue Turn the situation inward and analyze your triggers and reactions to these situations. How do you react to a difficult person in your life? How does your difficult person react to your reactions? If the other person is the problem, are you growing unhealthy actions and reactions in response to him or her? Are you the difficult person driving others to reactive behavior? How do others react to your actions and responses? Mitigating These Situations Separate the facts from your assumptions.
Separate yourself and your reactions from the negative emotions you may be feeling in the moment.
FOLLOW 4 Simple and Effective Strategies to Handle Difficult People at Work
Lets get right down to it. You want to handle those difficult personalities like a boss? Well, as you read further, you'll notice a theme. It's more about you than that difficult person driving you nuts. Here are the best strategies for handling the most difficult person.
Develop Your Self-awareness Learn to manage your own emotions. Practice noticing your feelings, thoughts, and behavior--your triggers. Document things as they com... Be Assertive and Set Boundaries An assertive person takes full responsibility for herself and her actions. Seek self-control, be fair and reasonable, take on the part of the problem that belongs to you, and keep the rest of the problem where it belongs--with the difficult person. Set limits and stand up for yourself so others won't take advantage. Use "I" statements, not "you" statements (these tend to lead to attack and blame). Listen Give the difficult person a chance to finish without interrupting. Ask clarifying questions if confused, and use paraphrasing and mirroring to check the accuracy of hearing. Acknowledge the other person's feelings. So, if the other person is angry, say, " You must be feeling very frustrated..." FOLLOW 7 Strategies to Deal With Difficult Family Members
Difficult people are everywhere, like it or not. It's pretty certain that at some point in your life, you'll come across a challenging person and will have to find a way to deal with them. It would be easy to think, "Why bother?" if being around them causes you grief.
Don’t try to fix the difficult person Accept them exactly as they are.
Accept that they are unable to change, at least at this point in time. Unless you see real change — proof that this person is making an effort&nb...
Be present and direct
Try to avoid getting into a fight-or-flight response, which
inevitably leads to becoming defensive. Be direct and assertive when you express yourself. Stay focused on how you respond. Know when the discussion or argument has accelerated to the point of no return. If it gets to this point, stop the interaction, and leave the conversation. Encourage difficult people to express themselves Let them fully state their point of view about the issue/conflict/problem without interruption. What do they feel people misunderstand about them? What do they want or expect from others?
The idea is to remain as neutral as possible. Just listening may be enough to allow someone to feel like they have the opportunity to say what’s on their mind.
Deepstash is better on the app. Discover new ideas and get inspired daily. GET THE APP SIGN IN