When all else fails, escalate to your manager.
This is considered the trump card and shouldn't be used unless you've completely exhausted your means.
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How to communicate effectively with difficult people
How to handle conflict
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Similar ideas to Escalate to a higher authority
... if all else fails.
Sometimes people get very competitive and there is no way to resolve situations without the intervention of a higher authority.
Once you've done your research, made your notes, and come up with a proposal for a new title, set up a meeting with your manager (face-to-face ideally):
Unless 100% of the recipients will find your information useful, only reply directly to the sender.
"Reply all" is too often the cause of office drama. Always be sure to check if you've accidentally clicked "reply all" before sending a sensitive message.
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