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Brooklyn Z.
@bro_kzz610
Mitigating These Situations
Separate the facts from your assumptions.
Separate yourself and your reactions from the negative emotions you may be feeling in the moment.
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Laila M.
@lailaim23
How To Deal With Difficult People
Defining difficult people
We are social creatures who desire validation. We feel good when others share our belief system. But we feel dejected when others do not value our inputs, crush our ideas, or ignore what we have to...
Influences that define difficult people
We view the world and the people in it from a specific paradigm.
How we relate to someone is driven by our personality, expectations, background, and experience. Why we find someone difficult is then a very personal affair.
The TRICK framework that drives us
- T - Tagging. We are quick to label others as needy, manipulative, fake, arrogant, but explain away our own selfish acts and believe we are better than others.
- R - Righteous. When we find someone difficult, we start believing in the righteousness of how we feel, what we want, and why the other person deserves to be treated in a certain way. We reject them as a person, as well as their ideas.
- I - Intention. Once we know we are right, it's easy to assume they act out of bad intent.
- C - Confirmation. Once we think someone is difficult, every interaction serves as a validation of our beliefs. We will reject the evidence that contradicts our beliefs and seek information that strengthens our views.
- K - Keenness to fix others. Without changing our own behavior, we assume the other person is at fault and then desire to fix them.
Lila S.
@lila_ls86
How To Have Difficult Conversations At Work
Be Direct
During a difficult conversation, be quick and direct. This is not the time for feedback techniques, as they will mask the point of the conversation and lessen its impact making it more difficult.
Often, the person knows that a critique is coming, so rather than dancing around the subject, just get to it. It’s better for both parts.
Be Specific
Be honest and thorough with your feedback, give examples and fully clarify why you're having the conversation.
The more clarity you can provide, the better the critique will be received.
Autumn M.
@autumn_mm95
How To Have Difficult Conversations At Work
Be direct
When having a difficult conversation, be direct and get to the point quickly.
Difficult conversations become even more difficult when the delivery...
Be specific
The more clarity you can provide, the better the critique will be received during a difficult conversation.
Be honest and thorough with your feedback, and fully clarify why you're having the conversation. Offer as many concrete examples as possible so the person understands you're not just pulling things out of thin air.
Plan out the conversation
The more prepared you are, the easier it will be to stay even tempered and not get flustered, and therefore deliver a more solid critique.
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