Learn more about psychology with this collection
How to build trust in a virtual environment
How to manage remote teams effectively
How to assess candidates remotely
Give Feedback
- Maintain comfortable eye contact.
- Remain open-minded.
- Pay attention to non-verbal signals as a way of reading the person's feeling state.
- Use an "I" statement of feeling. Ex: "I feel like this decision violates our trust."
- Request what you'd like to happen differently the next time. If you want things to change, you'll probably need to provide a little guidance.
- Focus on the difficult person's behavior and never make it about the person.
- Feedback should always be focused on win-win.
- Get agreement about a plan of action, and commitment on both your parts to follow through.
303
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Listen
- Give the difficult person a chance to finish without interrupting.
- Ask clarifying questions if confused, and use paraphrasing and mirroring to check the accuracy of hearing.
- Acknowledge the other person's feelings. So, if the other person is angry, say, "
293
1K reads
Develop Your Self-awareness
- Learn to manage your own emotions.
- Practice noticing your feelings, thoughts, and behavior--your triggers. Document things as they come up.
338
1.33K reads
Be Assertive and Set Boundaries
An assertive person takes full responsibility for herself and her actions.
- Seek self-control, be fair and reasonable, take on the part of the problem that belongs to you, and keep the rest of the problem where it belongs--with the difficu...
327
1.05K reads
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