Give Feedback
- Maintain comfortable eye contact.
- Remain open-minded.
- Pay attention to non-verbal signals as a way of reading the person's feeling state.
- Use an "I" statement of feeling. Ex: "I feel like this decision violates our trust."
- Request what you'd like to happen differently the next time. If you want things to change, you'll probably need to provide a little guidance.
- Focus on the difficult person's behavior and never make it about the person.
- Feedback should always be focused on win-win.
- Get agreement about a plan of action, and commitment on both your parts to follow through.
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