MORE IDEAS FROM THE ARTICLE
An assertive person takes full responsibility for herself and her actions.
Difficult people defy logic. They create unnecessary complexity, strife and worst of all stress.
90 % of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control. They have well-honed coping strategies that they employ to keep difficult people at bay.
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
It empowers you to draw necessary boundaries with people that will allow you to get your needs met in relationships without alienating others and without letting resentment and anger creep in.
Many people mistake assertiveness for aggressiveness, but assertiveness is actually the balanced middle ground between aggressiveness and passivity.