Give Feedback

  • Maintain comfortable eye contact
  • Remain open-minded.
  • Pay attention to non-verbal signals as a way of reading the person's feeling state.
  • Use an "I" statement of feeling. Ex: "I feel like this decision violates our trust."
  • Request what you'd like to happen differently the next time. If you want things to change, you'll probably need to provide a little guidance. 
  • Focus on the difficult person's behavior and never make it about the person.
  • Feedback should always be focused on win-win.
  • Get agreement about a plan of action, and commitment on both your parts to follow through.

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4 Simple and Effective Strategies to Handle Difficult People at Work

4 Simple and Effective Strategies to Handle Difficult People at Work

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