4 skills to identify an employee worth hiring on the spot
- Look for transparency. Sometimes the tendency is for employees to hide, withdraw, stonewall, or put on the mask to avoid tough situations or conflict. And that mask hides who they truly are in challenging, customer-facing situations requiring quick thinking.
- Look for resilience and flexibility. You want to surround yourself with people who are flexible during change and will jump on every opportunity to help during a transition.
- Look for people who manage their emotions well. The question behind self-management is simple but rare: Can I manage my emotions and behavior to a positive outcome?
- Look for empathy. People are drawn to empathy. It's an attractive quality to have in building successful relationships at work.
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