Open with Empathy - Deepstash
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Coffee Culture

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Open with Empathy

Before launching into concrete feedback, it is important to check in as human beings.

A simple check-in like "Hey, how are you?" opens the conversation to the possibility of real feedback.

Opening with empathy also means acknowledging the uncertainty and stress that your team may be experiencing. If your team members are worried about job security, it is important to both address their fears and clarify the focus of your feedback.

It is also important to make clear that the feedback you are giving is specific to their performance.

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29 reads

MORE IDEAS ON THIS

Set Up a Feedback System

Set Up a Feedback System

Coaches are responsible for helping their teams “fine-tune” their messages to clients.

Many sales coaches are untrained in how to give crisp, productive, forward-looking performance feedback to those on their teams. So as a first step schedule coaching conversations into every interacti...

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43 reads

Focus on Two Questions

 ‘Did Well’ and ‘Do Differently'

You can’t build competence without confidence, so begin by asking their input on what they did well. Add your own observations, addressing specific knowledge, skills, or disciplines. Then, shift the conversation to ask what ...

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33 reads

Collaborate on Redefining Excellence

Everyone is still learning what optimal business performance looks like during a pandemic

The key for sales coaches is to collaborate with their salespeople to get the most out of what they have, taking into account changes in people’s situations and shifts in the business ...

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33 reads

Craig Wortmann

You can’t be in eight places at once, but I bet as a leader you have eight more opportunities a week to give your team feedback because you can Zoom in and Zoom out

CRAIG WORTMANN

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40 reads

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2. Open with Empathy

2. Open with Empathy

You're not just a coach -- at the end of the day you're still a human just like every worker you have beside you and it's important to check in with them from time to time. 

The key to sales coaching is empathy. The simple check-ins opens the conversation to the possibility of real feedback...

Uses for empathy

Uses for empathy

Humans beings are capable of selfish, even cruel behavior. A quick scan of any daily newspaper quickly reveals numerous unkind, selfish, and heinous actions. 

The question then is why don't we all engage in such self-serving behavior all the time? What is it that causes us to feel anoth...

Leading with appreciation

With employees out of sight, it's essential to address issues promptly.

One good approach is to lead with appreciation. Harsh feedback will likely lead team members to react defensively, rather than taking your comments as constructive. A study found 57% of employees prefer corrective ...

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