Learn more about personaldevelopment with this collection
The role of coffee in social interactions
Different types of coffee and their preparation
The impact of coffee on society and economy
Open with Empathy
Before launching into concrete feedback, it is important to check in as human beings.
A simple check-in like "Hey, how are you?" opens the conversation to the possibility of real feedback.
Opening with empathy also means acknowledging the uncertainty and stress that your team may be experiencing. If your team members are worried about job security, it is important to both address their fears and clarify the focus of your feedback.
It is also important to make clear that the feedback you are giving is specific to their performance.
3
29 reads
MORE IDEAS ON THIS
Set Up a Feedback System
Coaches are responsible for helping their teams “fine-tune” their messages to clients.
Many sales coaches are untrained in how to give crisp, productive, forward-looking performance feedback to those on their teams. So as a first step schedule coaching conversations into every interacti...
4
43 reads
Focus on Two Questions
‘Did Well’ and ‘Do Differently'
You can’t build competence without confidence, so begin by asking their input on what they did well. Add your own observations, addressing specific knowledge, skills, or disciplines. Then, shift the conversation to ask what ...
4
33 reads
Collaborate on Redefining Excellence
Everyone is still learning what optimal business performance looks like during a pandemic
The key for sales coaches is to collaborate with their salespeople to get the most out of what they have, taking into account changes in people’s situations and shifts in the business ...
3
33 reads
You can’t be in eight places at once, but I bet as a leader you have eight more opportunities a week to give your team feedback because you can Zoom in and Zoom out
CRAIG WORTMANN
3
40 reads
Related collections
More like this
2. Open with Empathy
You're not just a coach -- at the end of the day you're still a human just like every worker you have beside you and it's important to check in with them from time to time.
The key to sales coaching is empathy. The simple check-ins opens the conversation to the possibility of real feedback...
Uses for empathy
Humans beings are capable of selfish, even cruel behavior. A quick scan of any daily newspaper quickly reveals numerous unkind, selfish, and heinous actions.
The question then is why don't we all engage in such self-serving behavior all the time? What is it that causes us to feel anoth...
7 Tips to Create accountability
- Clarify commitments in writing at the end of every meeting.
- Give regular feedback on progress and completion with team members.
- Clearly state deliverables.
- Be punctual.
- Stay the course - credibility is a marathon, not a sprin...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving & library
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Personalized recommendations
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates