Be concise
- Keep it simple when you're writing to someone who is really upset. Sometimes, the best thing to do is to send a simple email saying, "No, we can't do that."
- Avoid using too many independent clauses in a sentence. Independent clauses are parts of a sentence that express a complete thought. If you separated them out, they would still make a complete sentence.
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How to write clearly and concisely
How to use proper grammar and punctuation
How to structure a business document
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