Be concise - Deepstash
Business Writing

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How to write clearly and concisely

How to use proper grammar and punctuation

How to structure a business document

Business Writing

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Be concise

  •  Keep it simple when you're writing to someone who is really upset. Sometimes, the best thing to do is to send a simple email saying, "No, we can't do that."
  • Avoid using too many independent clauses in a sentence. Independent clauses are parts of a sentence that express a complete thought. If you separated them out, they would still make a complete sentence.

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Follow a logical order

  • Provide instructions in the order that the customer needs to do them. Don't assume what your customers know either. List every step that they need to follow to complete a task.
  • Use headings, bullet points, and numbered lists. They provide a visual br...

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Never substitute images or videos for words

Images and videos should be used to complement text, not replace it. They can be helpful, but they're not always accessible to all customers. Make sure to fully describe what's in an image or video. Only use images to enhance or clarify meaning.

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Repeat yourself

Even if your response is clear to you, it may not be clear to the customer.

When you restate your point, your customer has another opportunity to understand you. Repetition drives your point home.

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An accessible support experience

An accessible support experience

Using accessibility guidelines to communicate with your customers really can improve their support experience. 

Your customers come from many different backgrounds. You can't always tell who has dyslexia or anxiety, who's visually impaired, or who isn't a native speaker of your lan...

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Write so your customers can understand

Write clearly, and get to the point, so they can solve their problems faster.

  • Use simple words and phrases. Avoid using idioms and unnecessary technical jargon. Customers may not be familiar with them, and translation apps may mistranslate them.
  • Use con...

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CURATED FROM

CURATED BY

jiltur

Higher education lecturer

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Be Clear And Concise

  • Do not obscure your message by words that are there to decorate the sentence and make it sound wordy while camouflaging what you mean.
  • Make good use of qualifiers ("I think, In my opinion") while not coming across as a perpetually confused person. Don’t use qualifier...

4. Set boundaries with others to love yourself and your limits

4. Set boundaries with others to love yourself and your limits

The idea of boundaries can sound like a big, scary thing, but it's really just about saying "no" when you don't have the energy or desire to do something. Remember that "no" is a complete sentence—you don't have to explain or justify yourself. Honor and respect your own limits and other people wi...

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