Customer Support: Why Tone Is So Important - Deepstash

Customer Support: Why Tone Is So Important

The tone of voice may be the single most important factor in support performance. The tone you take with a customer will go a long way towards determining the quality of their support experience

No matter how helpful you are, if you communicate with impatience, condescension, or disinterest, then their experience will be negative. 

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jiltur

Higher education lecturer

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