PREACH: A tone of voice framework for customer support - Deepstash
Conversational Support

Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction. This means that customers and agents can be connected i...

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PREACH: A tone of voice framework for customer support

intercom.com

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The tone of voice may be the single most important factor in support performance. The tone you take with a customer will go a long way towards determining the quality of their support exper...

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  • Proud: Make bold decisions about which features to build. 
  • Responsible: If a bad feature or bug ships and a customer is disappointed or frustrate...

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