How to Get Product Managers Excited to Work with Customer Success
- Their customers — what they want, what they need, and how to bridge the gap between what your product does and this desired outcome.
- The Onboarding process is where new customers tend to get stuck, where they drop out, and what can help them get over those hurdles.
- Usage — how well is the product working for the customers? Where they stop using it. What they’re hoping to find — and don’t.
- Growth opportunities are when the customer will benefit from using more of the product.
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How to create a successful onboarding process
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