The Partnership Between Customer Success and Product Development Benefits Everyone

Which means that the company benefits, because you’re effectively maximizing lifetime value (aka. minimizing churn), which leads to growth. 

• According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 25% to 95%. 
• Retention had a 6.71% impact on a company’s bottom line. Acquisition only had a 3.32% impact.
• Gartner Group found that, on average, 80% of a company’s future profits come from 20% of their existing customers.