Before deciding to implement a new digital tool for all the staff, some businesses first let a few employees try it out and give their initial impressions including if it may be helpful.

Companies should use A/B testing to improve their employee experience (EX) the same way they use it to improve the customer experience (CX).

Many employees have a wide range of digital literacy. However, some workers find new technologies confusing and intimidating.

People that oversee the tech stack are often tech-savvy and not a barometer for how easy a new tool is to use. When a new tool is considered, ask th...