The pandemic brought on new challenges that have led businesses to take a huge leap in digitisation. An October 2020 survey found that companies adopted more technology in the previous months than they had over several years.
Businesses have benefited from new technologies, as employees worked from home, supply chains revolutionised, and customer habits changed. However, all the latest tools can be disrupting for workers. 43% of workers say they're spending too much time switching between tools to search for the information they need.
Organisations often consider individual pieces of software in a vacuum without considering how each new tool will slot into the already tech-heavy workflow. Instead, they should think of their tech stack as similar to one app, not many.
When a new element is introduced to the stack, it should work seamlessly with the other tools, requiring little extra effort. The element should simplify the process and save time for an employee.
Before deciding to implement a new digital tool for all the staff, some businesses first let a few employees try it out and give their initial impressions including if it may be helpful.
Companies should use A/B testing to improve their employee experience (EX) the same way they use it to improve the customer experience (CX).
Many employees have a wide range of digital literacy. However, some workers find new technologies confusing and intimidating.
People that oversee the tech stack are often tech-savvy and not a barometer for how easy a new tool is to use. When a new tool is considered, ask the company that creates it what digital skill level it needs. The apps you adopt should be easy to use for as many of your employees as possible.
❤️ Brainstash Inc.