Welcome to the company, figure it out
- Before the pandemic, many companies got away with a simple "this is where the kitchen is, now sit here beside this more senior person and learn" approach to onboarding a new employee.
- When there are no specific resources for onboarding, employees have nowhere to look when they forget something: they need to ask a more tenured person, which can take away from that person's productivity.
- By having to move that experience online, businesses were forced to formalize the knowledge of their senior employees into something the new hire could use on their own, creating a standardized approach to training. We may miss the bonding potential of sitting beside someone, but the trade-off here is valuable to companies: new employees level up more quickly and consistently.
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What it takes to design the future
A first step is leaders' intent toward something greater than personal success. The intent may result from an intrinsic motivation to leave a positive legacy, or they may be compelled by investors, employees, or outside pressure such as governments.
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