Systems and Data
The first requirement in most CS Ops positions is to establish a systemized way to capture your customer’s data.
Whatever system you have is a central source of truth that everyone in the organization or company can utilize. As a CS Ops leader, your role will be understanding and organizing the revealed data.
The next step is to use the data produced by the system to tell a story not only about your customers but also about your product and your company.
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