“What do you want me to do about it?”
This phrase sounds sarcastic and does not help the conversation. It may also seem like you want to duck responsibility.
Instead, think of ways to help the person solve the problem or point the person toward someone who can help them if you are unable to help. If neither of the options is possible, offer an apology. For example, “I’m sorry, I do not know what to recommend, but I wish I did.”
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