Learn more about communication with this collection
How to write clearly and concisely
How to use proper grammar and punctuation
How to structure a business document
Ordering someone in the office to come to you may feel like you have authority but can damage their respect for you.
Instead, saying in a calm voice, "Would you mind if we chatted for a bit?" or "May I talk to you?" is more effective as people feel they can act of their free will.
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Five common truths that apply to people regardless of age, culture, or race, are:
If you want to say something and it goes against any of the 5 rules, it's best not to say them. It's better to explain why something is a certain way. If you don't know, find out.
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This phrase is a lie, as most people say it repeatedly.
Instead, try saying in a calm voice, “Listen, it’s essential that you get this point, so pay close attention to what I’m about to tell you.” Another technique is to list what you want the person to do and encourage them to consider it.
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27 reads
This phrase sounds sarcastic and does not help the conversation. It may also seem like you want to duck responsibility.
Instead, think of ways to help the person solve the problem or point the person toward someone who can help them if you are unable to help. If neither of the options is possible, offer an apology. For example, “I’m sorry, I do not know what to recommend, but I wish I did.”
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36 reads
The problem with this phrase is that the problem bounces right back onto the person who requires help. It also signals a "you-versus-me" battle rather than an "us" discussion.
Choose to soften your language by asking, "What's the matter?" or "How can I help?"
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48 reads
The question implies that someone is acting out of line and makes people defensive.
First choose words of reassurance, then paraphrase what the perceived problem is. “Let me see if I understand your position…”
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46 reads
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