Build on common ground

Each side has some concern the other party can agree with, and this will become the foundation that enables you to bridge the gap that separates the parties involved.

When we draw something while we are in conflict, we can map the conflict out and represent it in a safe space - on paper. It creates distance between the conflict and the person. 

• It may reduce tension. It can make people see themselves as builders of their new reality.

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• Just a ‘hi’ or ‘how are you’ is not going to cut it. You can open the conversation in a better way: ‘So what’s new in the past week?’
• When asked something specific on an online chat, it is easier to interpret it, as it does not sound vague, overcoming the handicap of lack of visual...