Build on common ground

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No matter how much conflict and tension there may be between two parties there is usually something that can agree on. Using this as a foundation, one can more easily bridge the gap between the conflicting parties.

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6 Strategies to Resolve Conflict at Work

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entrepreneur.com

5 min read Opinions expressed by Entrepreneur contributors are their own. When you get a group of people together day after day, conflict is inevitable. The employees you so carefully screened during hiring interviews aren't immune, either. They might have had the perfect answers to behavioral questions such as, "How do you handle conflict?"

Key Ideas

Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

If you notice a conflict between employees, encourage them to work it out.
If a ...

Resolving conflict

Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
Resolution is possible only when you find points of agreement.
Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.

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How the Best Leaders Resolve Workplace Conflicts

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inc.com

Disagreements among people in a workplace are common. When they're on your team, those disagreements have the potential to escalate into conflict between coworkers, creating a distracting, unproductive, and negative working environment. And if you're in charge, your staff's problems are your problems too.

Key Ideas

Ask questions

It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is.
You may get each ...

Be mindful during a conflict situation

All issues are best dealt with as soon as all involved are calm.
Start with one-on-one conversations to get the details of the issue from both perspectives.
Recognize that there is no objective reality of the situation.

Probing questions to ask

Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:

What is the other person saying?
How does what you've been hearing go against your values?
What is the difference between your two perspectives?
What aspects of this conflict do you believe you're responsible for?
Can you put yourself in your coworker's shoes? How does she feel?
If we were to think outside of the box, how could this issue be resolved?
What will happen to you if this issue isn't resolved through this discussion?
What would you offer to do or change to help resolve this issue? What would you like in return?

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7 Ground Rules for Dealing with Interpersonal Conflict at Work

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lifehack.org

Interpersonal conflicts happen in all areas of our lives and work is no different. It's not necessarily a bad thing to have conflict. As a matter of fact, most people with expertise in communication between humans will tell you conflict can be a good thing.

Key Ideas

Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale.

It takes on the shape that one person, or a group of people, frustrates or hampers another person...

Types of Interpersonal Conflict

Policy Conflicts: disagreements about how to deal with a situation that affects both parties.
Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.

What Causes Interpersonal Conflict

Frustration and stress
Misunderstandings
Lack of planning
Bad staff selection
Poor Communication

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