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Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face.
This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to the other.
Negative feelings that come up during the conflict need to be confronted. If they have not been fully worked out they need to be brought up again.
If this is not done effectively in the beginning things may look like they are sorted out only to resurface sometime later.
There are things that a business owner or manager can do to reduce the chance of conflict and tension happening.
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It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is.
You may get each ...
Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
When conflict arises, you need to raise the issue with the parties involved.
Emphasize the need for your employees to address it. Explain that negative feelings and thoughts c...
Speak with each party separately to gain their perspective on what the tension is all about.
Make sure that along with any emotional information, you discuss specific facts or events that led up to or inflamed the situation.
Allow them to share their version of the events or issues.
Often, this step will elicit issues or facts that the other party was unaware of.