They are the ones who become amazing at whatever it is that your product enables them to do.
Your mission when speaking to such users is to identify what a success story looks like for this type of user. The easiest way to contact them is via email.
Also, talk to your churned users to identify the value gap (discrepancy between what a customer expects from the product and the value received or perceived)
The gap could be due to the customer not understanding the product’s capabilities or how to use it, negative mental or emotive response to the product, or friction.
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Keep in mind that perceived value often has little to do with your product’s price, it really hinges on whether you can convince customers that your product can and will satisfy their personal needs. Some ways you can play with perceived value:
Churn is inevitable. But you need to analyze the real reason for the churn which helps you build up solutions against it.
Use your churned customers’ feedback to avoid mistakes if any. Also if a customer is not satisfied with your product.
Don’t let that customer walk out the door bef...
You get users with different intentions, from different traffic sources.
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