Through social media tracking tools you can gather data about many different elements that needs tracking, such as how long it usually takes to fix a customer's issue, how long before you reply, and how many issues are solved through social media.
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Similar ideas to 1. Issues solved
Average response time is a major metric and goal that social media support teams should use. You should know how long it takes for a rep to respond to a customer's message on social media and how long it takes to solve the issue.
Ultimately, this will help you keep track of reply wait times...
Social media analytics is a process of collecting data from your social media platforms and analyzing that data to make business decisions.
Building your online community takes patience, no matter how much social media content growth seems instantaneous on Instagram and Twitter. Like any other form of marketing or promotion work, it’s important to develop relationships by taking cues from what they enjoy about your product/service wh...
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