Customer sentiment is a metric that many social media tools keep track of based on mentions and conversations online. 

If you provide poor customer support on social media, you'll receive negative mentions and vice versa. The better support, the more positive mentions. 

Tracking succe...

To measure your service team's social media messaging success here are the metrics that you will need to track:

1. Issues solved
2. Social media customer satisfaction score
3. Social media Net Promoter Score
4. Inbound messages
5. Average response time
6. Customer...

Another way to measure the success of your social edia customer service is to look at the number of inbound messages. How often do people use social media tools to reach out versus calling or emailing? 

This will help you keep tabs on your social media customer service and keep your team pr...

NPS stands for Net Promoter Score. It is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend.

By keeping track of your NPS, you will be able to gather effective data to see where customer satisfaction is coming from and you ca...

Tracking success on social media messaging isn't that different from tracking the success of your other support channels (phone, email, or live chat). 

However, you'll want to separete the report because you will be looking at the scores for people who are giving customer satisfaction score...