6 Ways to Measure Your Service Team's Social Media Messaging Success - Deepstash
Metrics to Track

To measure your service team's social media messaging success here are the metrics that you will need to track:

  1. Issues solved
  2. Social media customer satisfaction score
  3. Soc...

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6 Ways to Measure Your Service Team's Social Media Messaging Success

blog.hubspot.com

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Through social media tracking tools you can gather data about many different elements that needs tracking, such as how long it usually takes to fix a customer's issue, how long before you reply, an...

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Tracking success on social media messaging isn't that different from tracking the success of your other support channels (phone, email, or live chat). 

However, you'll want to separete t...

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NPS stands for Net Promoter Score. It is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend.

By keeping track of your NPS, yo...

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Another way to measure the success of your social edia customer service is to look at the number of inbound messages. How often do people use social media tools to reach out versus calling or email...

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Average response time is a major metric and goal that social media support teams should use. You should know how long it takes for a rep to respond to a customer's message on social media and how l...

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Customer sentiment is a metric that many social media tools keep track of based on mentions and conversations online. 

If you provide poor customer support on social media, you'll receiv...

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