A company must provide proactive customer service driven by call center KPIs designed to address customers’ problems accordingly. Outward-facing employees are a valuable source in identifying customer pain points because they speak with customers all day.
Sales agents assess the likelihood of a prospective customer purchasing a product before they act and can uncover reasons as to why a customer would opt not to buy from a company.
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Customer pain points lower the performance of products and services in the market.
Customers feel more comfortable spending their money on a company they can trust. 92% of customers are more likely to buy a product after reading a trusted review.
Pain points can be d...
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