Build loyalty
To keep your clients returning:
- Interact with your clients in a personable way. Don’t just focus on the results; build your relationships. Get to know your clients, their challenges, and what their goals are.
- Find out what other projects they might need help with and offer support. If you don’t hear of any follow-up opportunities during your initial stint, take initiative and tell your employer that you’re open to working on more projects in the future.
- Use your expertise to improve other parts of their business. If they don’t have anything that needs working on, suggest other areas that you could improve.
- Never over-promise and then under-deliver.
- Always get testimonials from your clients.
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