By no means am I encouraging you to become a “no” person. I am looking to empower you with tools to continue being a “yes” person armed with qualifying questions and setting reasonable expectations. Starting with “tell me more about” sets you up to ask questions about priority level and completion expectations. Try this the next time a panicked colleague comes to you regarding a client project “I’d love to help. Tell me more about when the client is expecting an answer and what solutions you’ve come up with thus far.”
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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
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A straightforward NO can seem rude, and that’s probably why we avoid it. A better way is to provide a polite no, with an option or an alternative, to help them reach their goals.
Example: While emailed by a colleague to meet up for a project over a cup of coffee, one can say “Hey Thank...
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