After any discussion that you have with a customer, it's up to you to send out a summary of notes. It's helpful to take down notes while the customer is listening so you can repeat what you've understood from what they've said.
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Conducting effective interviews
Identifying the right candidates for the job
Creating a positive candidate experience
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Similar ideas to 3. Summarize well
Listening is essential to good communication.
After meetings, for example, jot down a few notes about what was said and what others’ viewpoints were. If you can’t articulate them, it’s a sign you need to go back and ask more questions to be sure you are clear.
Immediately after each session take 10 mins to review the discussion guide and add notes you may have missed out on during the session. Elaborate the points you’ve written down in a way that anyone who read your notes is able to understand what you learned from the session. And add quotes to keep...
When you’re in an argument, before you disagree, try telling the person you’re speaking with what you heard them say.
When you’re in a disagreement, you are able to repeat what the other person said for only 10 seconds. After that, you go on with your answer or tune out....
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