Deal with the aftermath and support teammates after an encounter
Dealing with problems from customers is a very stressful experience, so it is important to take time off to calm yourself afterwards. Remind yourself that not all customers are that way and cheer up, especially if you’re able to resolve the situation as expected.
Remember to follow up on the customer, even if you know it might not be a pleasant experience.
check up on your employees who deal with rude customers to be sure they are okay. Be sure to give them your support because even though customers are important, you have a greater responsibility to your people.
7
28 reads
CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·224 reads
IDEAS CURATED BY
Making sense of customer experience #business #customerservice
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