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Deal with the aftermath and support teammates after an encounter
Dealing with problems from customers is a very stressful experience, so it is important to take time off to calm yourself afterwards. Remind yourself that not all customers are that way and cheer up, especially if you’re able to resolve the situation as expected.
Remember to follow up on the customer, even if you know it might not be a pleasant experience.
check up on your employees who deal with rude customers to be sure they are okay. Be sure to give them your support because even though customers are important, you have a greater responsibility to your people.
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MORE IDEAS ON THIS
Stand firm
Sometimes, a customer is wrong, no matter where you look at it from. These types of customers are mostly very rude in such situations or just create a nuisance. In such situations, you need to be assertive and get your message across in a very firm but polite fashion.
State the details of ...
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The Origin Of Things…literally
The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came up with the phrase, this notion was used successfully by these men to run their businesses…then.
Today, t...
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Deal With What Customers Feel, Not What They Think
What a customer thinks may be wrong, but what they feel can never be wrong. This is what makes the customer “always right”, because you can’t say someone is wrong for feeling one thing or another. Imagine how it feels to be told how you should be feeling. Annoying right? That’s exactly how it is ...
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True Meaning
What it really means is that the customer is important and has to be treated specially- like a king . This is essential in keeping customers because they are now equipped with a very powerful weapon; social media, and can easily either boost or destroy your business in a single post.
So, ho...
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HERE ARE STRATEGIES TO IMPROVE YOUR OVERALL CUSTOMERS EXPERIENCE
Always listen before you act
Everyone likes to be heard and understood and customers love this even more. Patience in listening, even to the silliest of complaints, can go a long way to improve your customer service experience.
If a customer’s complaints are ...
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Tackle any situation immediately
When a complaint is made, or a situation arises, make sure to handle it on the spot. The faster a complaint is resolved, the more confidence your customers will have in your company’s services. Look out for quick and simple solutions.
If an issue cannot be resolved immediately, explain the...
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CURATED FROM
Is the customer always right?: Ways to maintain solid customer relations
bloopglobal.com
7 ideas
·213 reads
CURATED BY
Making sense of customer experience #business #customerservice
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