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When we disagree with someone, it doesn't have to turn into a heated argument.
Staying mindful during the exchange allows us to select conversation and debate in ways that do not aggravate the situation.
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Saying things like 'I understand why you'd feel that way...' or 'Anyone would feel like that in the same situation' validates the other person's emotions and completely disarms them.
To gain trust and build rapport, you need to hear out what the other person thinks without interrupting or disagreeing.
Try asking open-ended questions, like: "Why do you think that?"
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