Clarification is huge in business deals, so asking lots of questions is a must. Specifically, start with easy and friendly ‘softball’ questions like what they want to eat during the meeting or how long they’ve been at their current position, and then quickly transition to the big important ‘hardball’ questions like “How do you feel about investing 500 thousand dollars in our business?”
When you start with a simple and easy question, it sets a tone for bigger questions to come out more casually.
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