• Get the best referrals by being excruciatingly specific in describing what you are looking for.
• Make recruiting part of everyone’s job. Turn every employee into a recruiter by soliciting referrals.
• Don’t be afraid to try crazy things to get the attention of the best people. T...

1. Admit your mistake, be transparent about it.
2. Take counsel from all directions.
3. Fix whatever broke.
4. Find the moral in the mistake and teach it.

If you give people freedom, they will amaze you.

A group’s culture can be studied in three ways:

1. By looking at its artefacts such as physical spaces and behaviours.
2. By surveying the beliefs and values espoused by group members.
3. By digging deeper i...

Work rules for building a great culture:

• Think of your work as a calling with a mission that matters.
• Give people slightly more trust, freedom and authority than you are comfortable giving. If you are not nervous, you haven’t given them enough.

• Set a high bar for quality. Before you start, decide what attributes you want and decide as a group what great looks like. 
• A good rule of thumb: hire only people better than you.
• Find your own candidates.
• Assess candidates objectively. Include subordinates and peers ...

• Be a good coach.
• Empower the team and do not micromanage.
• Express interest and concern for team member success and personal well being.
• Be very productive and results-oriented.
• Be a good communicator, listen, share information.
• Help the team with caree...

Intrinsic motivation is the key to growth, while extrinsic motivations can start to shut down the willingness and ability to learn.

• Improve performance by focusing on personal growth instead of ratings and rewards.
• Avoid defensiveness and promote learning.
...

• Ask lots of questions.
• Schedule regular one-on-one meetings with your manager.
• Get to know your team.
• Actively solicit feedback, don’t wait for it.
• Accept the challenge. Take risks and don’t be afraid to fail.

It is within anyone’s grasp to be the founder and culture creator of their own team.

• Take responsibility for your environment.
• Choose to think of yourself as a founder.
• Now act like one.
• Trust Your employees.
• Give your work meaning.

Hiring is the single most important people activity in any organization.

If you recruit like everyone else, place ads, sift resumes, interview, then hire, you will get the same results as everyone else which are “average.”

Work rules to hire differently:

1. Hire slowly.

• Engage in deliberate practice. Lessons in small digestible pieces with clear feedback.
• Have your best people teach.
• Invest only in courses you can prove to be effective in changing people’s behaviour.

• General cognitive ability. Smart people that can learn and adapt to situations.
• Leadership. Emergent leadership.
• Enjoys fun, intellectual humility.
• Role related knowledge(the least important attribute).
• Uses ‘We’ rather than ‘I’.