Learn more about communication with this collection
Understanding the concept of the self
The importance of living in the present moment
The illusion of control
Being humiliated in public is not a great feeling to experience and it is important to note that regardless of what your stance may be, it's best to not air out your opinions in a public area.
You need to find the most suitable time to talk to this person and better if done in a private area so that there won't be eavesdropping.
However, if you want to mitigate the risk of any possible complications, you should establish a process for disagreement ahead of time -- even before the disagreement arises.
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When your are firm and prepared here's what you should do:
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Before speaking your mind, do a risk assessment first. Weigh out the consequences of what could possibly happen if you decide to speak up or keep quiet.
Moving forward, after thinking that through, take the moment to build up your case first by researching...
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This is the most important part so read carefully.
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If you're a leader, you are most likely sheltered from critical opinions. Put yourself on the spot and give customers a chance to talk with you in your support forums.
You don’t need to tackle every concern that arises, but recognizing larger themes will bring helpful insights.
Those who fail to follow up, who call at the wrong time, or who simply forget to call prove that their reliability is questionable, and recommending them for employment becomes a risk if they were to show similar unreliability at work.
Also, sending a thank-you note to tho...
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