When and Where To Speak Up

If you're a leader, you are most likely sheltered from critical opinions. Put yourself on the spot and give customers a chance to talk with you in your support forums.

You don’t need to tackle every concern that arises, but recognizing larger themes will bring helpful insights.

You may decide to hold off voicing your opinion if you want to gather your army first. People can contribute experience or information to your thinking — all the things that would make the disagreement stronger or more valid. 

Also, delay the conversation if you’re in a meeting or...

Those who fail to follow up, who call at the wrong time, or who simply forget to call prove that their reliability is questionable, and recommending them for employment becomes a risk if they were to show similar unreliability at work.

Also, sending a thank-you note to tho...