Ideas from books, articles & podcasts.
If you're a leader, you are most likely sheltered from critical opinions. Put yourself on the spot and give customers a chance to talk with you in your support forums.
You don’t need to tackle every concern that arises, but recognizing larger themes will bring helpful insights.
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If you work behind a closed door, this will be a great exercise for stepping outside your safety zone.
To take smart risks, you need to get comfortable with being a little uncomfortable.
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