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How to establish a positive team culture
How to collaborate effectively
How to build trust with a new team
Never qualify
When preparing to tell someone what they did wrong, avoid using qualifications like "With all due respect," "No offense," or "Don't take this the wrong way" to soften criticism.
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944 reads
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Let the fixes feel like their own
If people feel you support their fundamental views and value them, the change will be easy and natural.
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503 reads
Deal in facts
Objectivity is crucial to constructive criticism.
The goal is to communicate that a performance standard has not been met. Your sentiments/judgments are irrelevant.
405
626 reads
Say what the problem is
... and if you must amplify your message, say where your data came from. Never try to simultaneously be a good cop and a bad cop.
Make it clear that your goal is constructive change.
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563 reads
Show them the way
Criticism without an action plan is worthless.
Give people direction or keep your mouth shut.
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661 reads
Ambiguity is your enemy
... when telling someone they're wrong.
Be concrete and don't sermonize, even if the person that's receiving your criticism knows she did something wrong.
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608 reads
Focus on behavior, not character
For example, in saying "You were lazy in preparing this report" you may think you are helping the other person to improve a skills; instead, it addresses your assumption about the person's attitude toward their work.
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Give people credit for their achievements
Flattery is not the same as acknowledgment. Flattery is either a cliche or insincere, whereas acknowledgment is about giving people due credit and making them feel seen.
To influence people and build a connection, tell people what they did right, not what they did wrong. That encourage...
Criticism is a form of communication
Criticism means someone wants to tell you what you're doing for them. It is an opportunity to learn more about the person and change them into satisfied customers or audience members.
Take some time before you respond. Someone who can take and act on criticism means they c...
4 Reasons Giving Constructive Criticism Goes Bad
- You’re not offering anything constructive if all you do is point out problems. You can still direct attention to an issue, but make sure that you follow up with a helpful suggestion.
- You’re offering unrequested input. Before speaking up, ask yourse...
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