Give people credit for their achievements
Flattery is not the same as acknowledgment. Flattery is either a cliche or insincere, whereas acknowledgment is about giving people due credit and making them feel seen.
To influence people and build a connection, tell people what they did right, not what they did wrong. That encourages them to do more of it. If someone makes a good point on a Zoom call, tell them so. Acknowledge them in a way that they don't hear all the time.
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