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How to Become a Master Communicator by Following This One Rule

Peter Drucker
“The most important thing in communication is to hear what isn’t being said." 

Peter Drucker

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IDEA EXTRACTED FROM:

How to Become a Master Communicator by Following This One Rule

How to Become a Master Communicator by Following This One Rule

https://www.entrepreneur.com/article/329464

entrepreneur.com

5

Key Ideas

Be the last to speak

This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.

As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinking to yours. 

Shut down outside distractions

A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.

This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.

Mind your body language

7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.

When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.

Peter Drucker

Peter Drucker

“The most important thing in communication is to hear what isn’t being said." 

Make sure you hear quiet voices

Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting. 

Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.

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To communicate well

... ask the right question and ask it at the right time. 

The wrong question is almost guaranteed to generate the wrong answer. The right question asked at the wrong time -- in th...

How to Ask the Right Question
  • Avoid asking rhetorical questions.
  • Ask friendly, clarifying questions.
  • Don’t put the listener on the spot.
  • Ask open-ended questions.
  • Thank the person for their response.
  • Avoid tension, as it may lead to poor answers.
  • Avoid being too direct.
  • Be a willing listener.
Challenges To Listening
  • We have many things screaming for our attention every minute of the day and we often trick ourselves into believing they’re more important than a conversation unfolding right in front o...
The Importance Of Proper Listening

With proper listening you’ll have a crystal clear understanding of the conversation and demonstrate to speakers that you’re invested in what they have to say.

Being a good listener is one of the most potent things you can do to increase your influence and likeability. It is also one of the top skills employers seek in potential and current employees, and it’s correlated with perceived ability to lead.

How To Be A Better Listener
  1. Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
  2. Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our ability to listen and the other person’s ability to be heard. 
  3. Offer uninterrupted speaking time. Well-intended or not, interruptions makes effective communication impossible. 
  4. Repeat back succinctly and ask validating questions to make sure you heard the speaker correctly.
Empathy
Empathy

Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into anoth...

Empathy in the business world

There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.

It is predicted that those with a strong right-brain (interpersonal) qualities will have the upperhand in the Conceptual Age.

Reasons why empathy is important

Dr. Daniel Goleman gives three reasons why empathy is so important:

  • The increased use of teams (that could spark different emotions.)
  • The rapid pace of globalization (with cross-cultural communication that could lead to misunderstanding)
  • The growing need to retain talent.

Leaders with empathy do more than sympathize with people - they use their knowledge to improve their companies in skillful and subtle ways.

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