PETER DRUCKER

... and what you’re trying to say is rarely what other people hear. You can’t expect people to understand you just because you’re talking—you have to be clear.  

Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand th...

Writers must constantly ask: "What am I trying to say?" Most of the time, they don’t know. Then they must look at what they have written and ask: "Have I said it?"

If something isn’t important enough for your writing, then remove it. In fact, most ...

What you say is less important than what other people want to hear.

To get people to respond to your communication in the way that you want, you need to pepper your messaging with statements that get them onside.

A good way to start is by using the phrase ‘thank you’.