Peter Drucker
“The most important thing in communication is to hear what isn’t being said." 

PETER DRUCKER

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Communication

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Mind your body language

7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.

When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.

Be the last to speak

This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.

As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinking to yours. 

Make sure you hear quiet voices

Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting. 

Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.

Shut down outside distractions

A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.

This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.

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RELATED IDEAS

How to Ask the Right Question
  • Avoid asking rhetorical questions.
  • Ask friendly, clarifying questions.
  • Don’t put the listener on the spot.
  • Ask open-ended questions.
  • Thank the person for their response.
  • Avoid tension, as it may lead to poor answers.
  • Avoid being too direct.
  • Be a willing listener.

How to Ask the Right Question in the Right Way

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Embrace conflict

Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.

  • If you notice a conflict between employees, encourage them to work it out.
  • If a conflict develops between two teams, improve interdepartmental communication.
  • If you have a conflict with one of your employees, address it head-on and in private.  

6 Strategies to Resolve Conflict at Work

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Resilience

It's the skill that enables us to recover quickly from difficulties. It means adapting well in the face of trauma, tragedy or significant stress.

We build our resilience by learning to cope with challenges. 

8 Ways Successful People Master Resilience

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