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Pepper your messaging
What you say is less important than what other people want to hear.
To get people to respond to your communication in the way that you want, you need to pepper your messaging with statements that get them onside.
A good way to start is by using the phrase ‘thank you’.
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Know your audience
Who they are, what they want, what motivates them. Only then can you tailor your messages appropriately.
You also need to be prepared for the fact that your audience is changing and evolving. Don’t assume that the communication strategies that worked well two years ago will still ha...
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Importance of timing
You will get far better results from your communication efforts if you try to engage with other people at a time when they are ready to engage with you.
Think carefully about communicating in the evening and the weekends – if you send out messages at these times, what are you saying ...
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Don’t blame your audience
If your attempts at communication fail, blame yourself.
You clearly haven’t conveyed the message in a way that your audience wants to hear, at a time that works for them. Reflect on what might have gone wrong, so that you can do better next time, and then move on.
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Real communication is two-way
It is an exchange that requires feedback.
For example, if you are asking someone to do something, you could add in the following comment: “If you’re having difficulties or challenges with the project that you want to raise, please let me know and I’ll do my best to help.”
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“The single biggest problem in communication is the illusion that it has taken place.”
GEORGE BERNARD SHAW
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People can’t read your mind
... and what you’re trying to say is rarely what other people hear. You can’t expect people to understand you just because you’re talking—you have to be clear.
Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand th...
Keep it short
Think about how people read. Try to leave out the part that readers tend to skip - the long paragraphs that have more to do with what you want to say than what the reader needs to hear. Always keep your reader in mind.
And if you can’t write an email that’s less than half ...
Say "no" to almost everything
Overworked and overburdened is a recipe for unhappiness. So if you want to be happy, get some quick wins by saying no.
But say no the right way: say "I don't." Using the phrase "I don't" is more effective than saying "I can't."
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