A manager’s output is the output of all of the people and the teams that report into her. For example, if someone manages a design team, then his output consists of completed designs that are ready to be implemented. That output can take many different forms depending on the type of role and industry. Regardless of the form of output, managers must measure its quantity and quality:
A manager’s output = The output of his organisation + The output of the neighbouring organisations under his influence
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Leverage is the output generated by a specific type of work activity. An activity with high leverage will generate a high level of output; an activity with low leverage, a low level of output. This raises the question about what qualifies as managerial leverage and output.
In order to run a production process well, you’ll need a set of indicators that help you monitor and improve the efficiency of the production line. For these indicators to be useful, you have to focus each indicator on a specific operational goal.
Leading indicators like the sales forecast...
If people spend more than 25 percent of their time in meetings, it’s a sign of malorganisation.
The “limiting step” is the step in the overall shape of the production flow that will determine the overall shape of a company’s operations.
For example, the time required to boil an egg is the critical component or the ‘limiting step’ in the production flow of serving breakfast.
To maximise the leverage of his or her activities, a manager must keep timeliness firmly in mind. Equally, managers micromanaging or ‘meddling’ are examples of negative leverage activities. A big part of a manager’s work is to supply information and know-how, and to share a sense of the preferred...
A lot of managerial tasks are best suited for face-to-face interactions, and more often than not, for meetings. There are two kinds of meetings:
Process-oriented meetings: Knowledge is shared and information is exchanged during process-oriented meetings, which take place on...
“High Output Management” by the late Andrew Grove, ex-Chairman and CEO of Intel, is a must-read management book.
First published back in 1983, the book applies production principles to management. All (product) managers can benefit from the principles discussed below and make it a part of ...
Three steps your planning process should consist of:
If there’s a problem with your product, you want to find out about it as early on in the production process as possible so that you can minimise the risk.
In the production world, I witnessed the lowest-value stage thinking first hand at the assembly line of a Toyota factory. Here, employe...
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Customer Success Managers are responsible for developing a positive and trusting relationship with the client. This is a unique role that is a hybrid of customer service and sales.
When keeping up with your customer's value, it is important to communicate with them in a wa...
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